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A 50% booking payment and accepted booking agreement are required to reserve your date. Your reservation is not confirmed until both are received. The booking payment is credited toward your final balance.

The remaining balance and final participant count are due 14 days before the event. Bookings made fewer than 14 days before the event require full payment at booking. We prepare supplies based on the confirmed count, so payments cannot be reduced for absent guests. Additional participants are subject to availability and must be paid for before participating.

The cancellation and rescheduling terms shown before payment become part of your accepted booking record. Requests made 14 or more days before the event may transfer the booking payment to one new date within six months, subject to availability. If Kaia’s Plush Factory cancels and no replacement date is agreed, amounts paid for services or products not provided are returned. Any treatment of documented nonrecoverable costs will be disclosed before payment, and rights required by law remain available.

For outdoor events, the customer must provide a safe, shaded and weather-protected backup area. Kaia’s Plush Factory may pause, relocate or end service when weather or site conditions could endanger guests, staff or equipment. Weather-related rescheduling follows our cancellation policy.

The customer must provide a clean, level and accessible setup area, adequate lighting, nearby parking and a working grounded electrical outlet within the distance specified before booking. Stairs, long loading distances or restricted access must be disclosed in advance and may require an additional fee.

Yes. Kaia’s Plush Factory hosts the plush-building activity but does not provide childcare. A responsible adult must remain present and supervise guests throughout the event. The customer is responsible for guest conduct and for providing any necessary one-on-one assistance.

Our experience is generally recommended for guests ages three and older. Plush accessories, hearts and sound inserts may contain small parts and can present a choking hazard. Parents or guardians are responsible for deciding whether participation is appropriate and for supervising younger guests.

Our materials may include polyester fiber, fabrics, dyes, plastics, adhesives and other manufactured components. We cannot guarantee an allergen-free environment. Please notify us before booking about relevant allergies or sensitivities, but participation remains the parent or guardian’s decision.

Plush styles, colors, outfits and accessories depend on supplier availability. We may substitute an item with one of comparable quality and value when necessary. Specific characters or styles are not guaranteed unless confirmed in writing.

Plush sizes vary by style. Our current styles are approximately 13.8 inches (35 cm) or 16 inches tall. The size of each available style will be shown before you make your selection.

Service begins and ends at the contracted times. Delays caused by the venue, customer or guests do not automatically extend the event. Additional time is subject to availability and charged at $75 per 30 minutes.

The customer is responsible for damage to or loss of Kaia’s Plush Factory equipment caused by guests, pets, venue conditions or unauthorized handling. Only our staff may operate the stuffing machine or move company equipment.

We only use identifiable guest photographs for marketing with appropriate permission. Customers who do not want photography should notify us before the event.

Published prices exclude applicable taxes, parking, venue charges and travel outside our included service area unless stated otherwise. Any additional charges will appear in the written quote before booking.

We may refuse or stop service due to unsafe conditions, harassment, violence, illegal activity, undisclosed hazards or interference with equipment. Payments are not refundable when service cannot safely continue because of conditions under the customer’s control.